About us - although we know it is about you
We’ve been around for a while – collectively more than 60 years in business primarily in customer-facing roles in major blue chip companies as well as smaller and start-up businesses. One factor that always determines the business’ success long term is its ability to take care of the customer. REALLY taking care of the customer – not hiding behind policies, or lack of process, or even avoiding speaking to them – we all loathe it and so the answer is don’t do it.
Our intention here is to showcase customer experience at it’s best and worst and attempt to draw senior executives into the discussion on how much they know about the service levels their customers are really receiving. What they feel about their service and what they plan to change (or not)